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2009中国最佳呼叫中心管理人：周红

周红：中国联通新国信通信有限公司吉林分公司总经理

获奖介绍：

周红，女，汉族，中共党员，博士生学历，1970年出生。历任长春电信局经营业务部业务管理；长春电信局青岛路营业厅主任；长春网通公司市场部主任；中国网通（集团）有限公司吉林省分公司大客户服务中心副总经理；现任中国联通新国信通信有限公司吉林分公司总经理。多年从事市场经营工作，不仅对通信行业的业务情况有全面的了解，对各类客户的需求也有深入的研究。从事过基层服务窗口的管理工作，带领过的团队都获得过全国青年文明号的荣誉。多年来致力于深层次服务需求的研究工作，对服务与被服务者关系，如何带领服务团队追求更高的目标有一套完整的管理方法。2006年从事呼叫中心管理工作以来，带领着拥着1000名员工的客服呼叫中心，服务于全省近千万客户，所带的团队屡创佳绩，成就卓著。

Brief introduction of the Winning Units:

Ms Zhou Hong, the Han nationality, Party member, with a doctor's degree, was born in 1970.
She has ever taken the following positions: operational management officer of Changchun Telecommunication Administration’s Operation Department, director of Changchun Telecommunication Administration’s Qingdao Road Business Hall, director of Changchun Netcom Company’s Market Department, and deputy general manager of China Unicom New Guoxin Communication Co., Ltd. Jilin Branch Manager. She currently holds the post of general manager of China Netcom (Group) Co., Ltd Jilin Province Branch Customer Service Center. For the last several years she has been engaged in market operation, not only knowing comprehensively the service conditions of the communication industry but also researching intensively into the demands of all kinds of customers. She was once engaged in management of grassroot service window and all the teams led by her were entitled as Nationwide Cultured Youth Collectives. For many years she has devoted herself to the deepgoing investigation into service demand and possesses a complete set of management approach as regards the relationship between service providers and receivers and how to lead the service team to pursue a higher target. 2006 has been engaged in call center management, led Yong Zhao 1000 Customer Service call center employees, serving nearly 10 million customers across the province, brought the team achievements of accomplishments.

评审单位：

工业和信息化部软件与集成电路促进中心（CSIP）
客户世界机构(CCMWorld Group)
呼叫中心能力成熟度模型国际标准组织（CC-CMM）
中国软件与信息服务外包产业联盟（CSA）

2009年9月

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