Contact Center Global Forum[April/2007/Paris]

WORLDWIDE INDUSTRY UNITES BEHIND CONTACT CENTRE GLOBAL FORUM

A new global initiative to unite the contact centre industry has won the support of industry associations from 18 countries across EMEA, Asia and the Americas – including the UK, USA and China – with more expected to follow.  The Contact Centre Global Forum, which will be held for the first time in Cannes, France, between 25 and 27 April 2007 and annually thereafter, will bring together senior decision makers from contact centres around the world to address the challenges facing this fast maturing industry.

“Acting as Forum Partners this international network of associations and industry bodies will guide the development of the Forum which, in turn, will be actively marketed to their members and to the contact centre community at large,” says Forum Director, Christina Wood of ICT Communications.  “Because Forum Partners will also benefit from a revenue share, which they can use to finance industry focused initiatives in their countries; the Forum will actively drive and fund beneficial change in the industry.”

The Contact Centre Global Forum has a three-fold objective; to bring the worldwide contact centre community together, to promote and share best practice on an international basis and to encourage professional and commercial co-operation.  It will combine an interactive conference agenda with a Business Exchange area, in which Forum Partners and commercial sponsors will host a series of meeting points in a format designed to encourage networking, information exchange, business co-operation and the forging of professional alliances. 

“The industry’s enthusiastic response to this initiative – 18 nations signed up within 6 weeks and discussions ongoing with at least ten more – is evidence of a powerful hunger for mature debate as this industry seeks to raise its standards, professionalise its service and meet the growing pressures of global consumer expectation,” says Wood.  “The Forum will become the powerhouse through which leaders of the industry will raise its standing as a source of professional employment, service excellence, competitive advantage and economic value.”

The Contact Centre Global Forum is expected to attract delegates from mature and emerging markets representing inhouse, outsourced, offshore and home-nation based contact centre operations within all industries as well as the public sector.  “There’s no question that contact centres are now part of the global business landscape and that, in recent years, the industry has been characterised by international deals, global alliances and emerging markets.  As well as a sharing of best practice, the Forum will be a meeting place where businesses and organisations will meet to investigate and establish new commercial ventures and mutually beneficial co-operations.

The structure of the Contact Centre Global Forum - globally focused, industry driven and internationally marketed – will have unique appeal for:

Industry associations and special interest groups:  As forum partners they will drive the agenda to support the learning and business development objectives of their members who, in turn, will be incentivised to attend via a series of member discount options.

Industry professionals & decision makers:  An audience keen to join an international peer group and to learn from best practice experience delivered across the world will be encouraged to view the Forum as ‘their’ event, supported by respected associations within their national markets.

High quality international vendors:  Key vendors, including technology and staffing suppliers, consultancies and training organisations, will be assured unparalleled access to an international buying community, with strong attendance underpinned by industry association support. 

The Contact Centre Global Forum is the brainchild of ICT Communications, creators of the highly successful Offshore Customer Management International Conference.  It will hold its first event from 25 – 27 April 2007 in the Palais des Congres, Cannes, France.

For more information about Forum Partnership or commercial sponsor and exhibitor options at the Contact Centre Global Forum, or to enquire about delegate places, contact Christina Wood, Forum Director, at +44 (0)1483 755647 email Christina@ictcomms.com

The following organisations are currently enrolled as Forum Partners:

Australia – CCMA (Customer Contact Management Assoc)
Brazil – Telemarketing Institute
Canada – Cam-X (Canadian Call Management Assoc)
China – CNCCA (China Call Centre & CRM Assoc)
Germany – CCF (Call Centre Forum)
Hong Kong – CCA (Call Centre Assoc)
Italy – CMMC (Customer Management Multimedia Call Center)
Korea – CRIC (Korea Call Centre Information Research Centre)
Malaysia – CCAM (Call Centre and CRM Association)
Netherlands – VCN (Vereniging Contactcenters Nederland)
New Zealand – TUANZ (Telecomms’ Users Assoc of NZ)
Poland – SMB (Direct Marketing Assoc)
Sweden – SCCF (Swedish Call Centre Federation)
Taiwan – TCCDA (Taiwan Call Centre Development Association)
Thailand – CCIA (Call Centre Industry Association)
Switzerland – CallNet.ch (Swiss Contact Centre Assoc)
UK –CCMA (Call Centre Management Assoc)
USA – Customer Care Institute

About ICT
ICT is an international event and conference organiser with substantial experience in the contact centre and customer management industry. 

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