2006中国最佳呼叫中心管理人:希曼

希曼:FESCO呼叫中心经理

获奖理由：

希曼女士毕业于北京旅游学院旅游英语专业，先后任职于FESCO网络公司咨询业务部总监及FESCO呼叫中心经理，工作跨越人力资源、旅游、电信、广告、数据库营销、投资咨询、IT软件外包、国际贸易等行业。1998年受聘于新加坡第一通移动运营公司 MobileOne (Asia) Co Ltd, 经历了新加坡从呼叫中心发展到客户联络中心的时代。积累了5年海外电信级呼叫中心的运营管理经验，其间参与并获得了亚太区的第一家电信运营商COPC-2000的认证。加入FESCO后，致力于推动FESCO呼叫中心提供人力资源行业的一站式顾问服务，提升客户服务的价值和公司品牌形象。她长期从事呼叫中心、数据库营销、人力资源、IT软件外包、投资咨询等管理及咨询工作，主要服务于500强的一些客户如微软、IBM等，在客户关系管理、数据库营销、电话销售等方面有着较丰富的实战经验。同时，希曼女士翻译、引进国外先进的行业运营管理经验，为中国呼叫中心行业同亚太区的接轨贡献了自己的力量，2006年7月被正式聘任为CNCCA国际合作部主任。

Reason For the Recognition

Involved in contact center management, HR, database marketing, software outsourcing, investment and consulting, etc., dealing with Fortune 500 companies, such as Microsoft, IBM, and so on, experienced in customer relationship management, database marketing and telesales, and so force; Employed by MobileOne (Asia) Co Ltd in 1998, Ms.Sabrina Xi Man has experienced the transformation from call center to contact center in Singapore. Accumulated 5 years contact center management experience in the telco, she has participated and got certified with COPC-2000 ( M1 is the first telco certified by COPC in Asia-Pacific);Since joining in FESCO, she has dedicated herself in promoting FESCO Contact Center to provide one-stop HR consulting services, which drives FESCO to enhance its service value and branding; Meanwhile, she has contributed herself in bridging specifically with Asia-Pacific call center industry by translating and introducing some knowhows and best practices from overseas to China. In Jul, 06, she was officially designated as the Director of International Cooperation, CNCCA.

评审单位：

中国电子商会呼叫中心与客户关系管理专业委员会
信息产业部呼叫中心标准指导委员会
客户世界机构(CCMWorld Group)

2006年9月

责编：admin