中国呼叫中心代表团出席第三届亚太最佳呼叫中心颁奖典礼

2006年10月27日，新加坡。[客户世界消息]第三届亚太地区最佳呼叫中心评选颁奖典礼今天在新加坡Ritz Carlton酒店隆重举行，中国呼叫中心行业协会CNCCA组团出席。

作为第一个正式组团出访的中国政府呼叫中心代表团，CNCCA一行的出现在新加坡呼叫中心业界引起强烈反响。代表团组成成员为本年度中国最佳呼叫中心评选相关获奖单位的负责人，据悉，此行除了第一次代表中国参与亚太地区年度呼叫中心评选颁奖活动之外，代表团将先后考察3年内获选亚太最佳呼叫中心大奖的新加坡呼叫中心运营机构；组织多场呼叫中心管理领域的专项研讨；与亚太各国各地区行业协会及各地最佳呼叫中心运营机构管理人同场交流。

作为中国呼叫中心行业接轨世界的开端，中国代表团的出访将为国内呼叫中心尽快走向成熟发挥积极作用。

附：大会获奖公告

Regional Awards announced

At a very glamorous gala dinner on Friday night in Singapore, the results of the 3rd annual Regional Contact Centre Awards were announced  to a crowd in excess of 700. The initial portion of the night was dedicated to announcing the award winners for the Singapore local awards. This was followed by some light entertainment from a group of Shaolin monks.

The second portion of the night was dedicated to recognising the best of the best across China, Hong Kong, Malaysia and Singapore. The winners were:

Best Contact Centre over 50 seats:
Gold - CLP Power (Hong Kong)
Silver - NTUC Income (Singapore)
Bronze - IBM (Malaysia)

Best Contact Centre under 50 seats:
Gold - KMB Buses (Hong Kong)
Silver - Sony (Hong Kong)
Bronze - DHL Express (Malaysia)

Best outsourced contact centre:
Gold - Connect Centre (Singapore)
Silver - Datacom SEA (Malaysia)
Bronze - Wicresoft Software (China)

Best Contact Centre Manager:
Gold - Lee Lay Cheng (IBM - Malaysia)
Silver - May Kwan (CLP Power - Hong Kong) and Christina Tay (HSBC - Singapore)

Best Contact Centre Team Leader:
Gold - Yong Hui See (Hewlett Packard - Malaysia)
Silver - Cheryl Ng (HSBC - Singapore)
Bronze - Zulkifly Abdul Hamid (Seraya Energy - Singapore)

Best Contact Centre Professional:
Gold - Tammy Doraisamy (NTUC Income - Singapore)
Silver - Jaliha Hassan (NTUC Income - Singapore)
Bronze - Jensen Wee Yiong Chiang (Maybank - Singapore)

The awards were organised by the joint associations in the four participating countries and were judges by Mr Shawn Kewley (CCMA - Australia) and Ms Gay reed-Barrance (Amway - New Zealand). The awards were chaired by Mr Simon Kriss (Sagatori - Hong Kong).

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