接触中心全球论坛[4月25-27日，法国]

供稿：CNCCA | 来源：客户世界 | 2007-03-09 16:06:19

接触中心全球论坛[Contact Centre Global Forum]由CNCCA携手全球四大洲30个国家和地区的呼叫中心行业协会共同主办，定于2007年4月25-27日在法国戛纳举行。

CNCCA将正式组团参与本次论坛并通过大会演讲、现场展览等形式与全球接触中心的同行分享中国的经验与机会。作为论坛唯一指定中文媒体，《客户世界》杂志将全程参与对本次论坛进行报道。为加强联络和协作，展示中国呼叫中心行业的整体风貌，我们欢迎相关同仁参与本次活动。

In April 2007 senior decision makers from contact centres around the world will attend the first annual meeting of the Contact Centre Global Forum, joining forces to address the challenges facing an increasingly globalised industry.

The Forum will address the growing need to promote and share best practice and standards on an international basis and to encourage and support professional and commercial cooperation.

The Forum, supported and guided by a global network of national and international industry associations and organisations from over 30 countries will draw participants from contact/call centre operations of all types; domestic and international, in-house and outsourced, public sector and industry.

Don't miss the most important event to take place in your industry, the first event to unite the world's contact/call centre community, the event to change your world.

The following organisations are currently enrolled as Forum Partners:
Australia – CCMA (Customer Contact Management Assoc)
Australia - ATA ( Australian Teleservices Assoc)
Belgium - Contactcentres.be (The Belgian Association of Contact Centres)
Brazil - ABRAREC
Brazil - Telemarketing Institute
Canada – Cam-X (Canadian Call Management Assoc)
China – CNCCA (China Call Centre & CRM Assoc)
Europe - SOCAP in Europe (Society of Consumer Affairs Professional in Europe)
Europe – FEDMA (Federation of European Direct and Interactive Marketing)
France - AFRC (L’Association Française de la Relation Client)
Germany – CCF (Call Centre Forum)
Hong Kong – CCA (Call Centre Assoc)
Italy – CMMC (Customer Management Multimedia Call Center)
Korea – CIRC (Korea Call Centre Information Research Centre)
Malaysia – CCAM (Call Centre and CRM Association)
Netherlands – VCN (Vereniging Contactcenters Nederland)
New Zealand – TUANZ (Telecomms’ Users Assoc of NZ)
Philippines - CCAP & BPAP, (Contact Center Association of the Philippines & BPO Association of the Philippines )
Poland – SMB (Direct Marketing Assoc)
Portugal - APCC (Portuguese Association of Contact Centers)
Singapore - CCAS (Contact Centre Association of Singapore)
South Africa - BPeSA (Business Process enabling South Africa)
Spain – AEECCC (Asociacion Espanola de Expertos en Centros de Contacto con Clientes)
Sweden – SCCF (Swedish Call Centre Federation)
Switzerland – CallNet.ch (Swiss Contact Centre Assoc)
Taiwan – TCCDA (Taiwan Call Centre Development Association)
Thailand – CCIA (Call Centre Industry Association)
UK –CCMA (Call Centre Management Assoc)
USA – Customer Care Institute
USA - ATA (American Teleservices Association)

The following organisations are currently enrolled as Associates:
UK - CCA - (Customer Contact Association) - CCA Global Standard
World - Merchants Global Benchmarking Survey
Europe - ECCCO (The European Confederation of Contact Centre Organisations)

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