2007中国最佳外包呼叫中心：飞翱（上海）商务咨询有限公司

800 TeleServices (Shanghai) Marketing Consulting Company Ltd.

所处行业：服务外包行业
所在城市：上海、香港、台北、大连
建立时间：1997年
人员数量：1200
座席数量：1000
客服号码：——

获奖介绍：

成立于1997年的飞翱是专为跨国公司和行业先锋提供外包呼叫中心和业务流程外包（Business Process Outsourcing，BPO）解决方案的先驱者。他们提供全方位的顾客服务，通过多种通讯渠道帮助客户识别、获得、保留顾客、并将顾客关系生命价值最大化。他们是第一个在香港提供24小时外包电话服务的公司，并将服务推广到整个北亚区。现在，拥有和管理超过1000个座席，1200名优秀员工，在上海、香港、台北、大连等各大重要城市设立自己的运营中心，他们呼叫中心的经验包括顾客服务热线（内拨和外拨营销），升级服务和及时回应顾客问询，以提高顾客的满意度、忠诚度和重复惠顾次数等，给客户带来最大的回报。目前的服务语言包括普通话，粤语，英语，日语，韩语，朝鲜语，闽南语，德语和法语等。通过提供一流的呼叫中心解决方案，已经在众多行业中成功实施了超过400个项目。

他们解决方案的精髓在于通过电话、传真、互联网和面对面交流等多渠道接触所实现的最新技术，为客户提供个性化和一站式的顾客服务。他们的CSR都有优良的从业经历，人员招募遵循严格的质量控制标准，在由行业知名人士组成的团队领导下，为客户提供最完美的解决方案。结合了人，流程和技术，以帮助客户获得商业成功。

通过在日本、印度、澳大利亚和马来西亚的商业伙伴，飞翱能够为南亚及中东地区提供离岸呼叫中心服务。

Brief Introduction of the Winning Units:

Founded in 1997, 800 TeleServices provides a comprehensive range of customer contact center services and BPO solutions to some of the world's most successful, sophisticated and demanding corporations.

Anchored in Greater China with a strong understanding of Asian markets and societies, their experience, regional capacity, and suite of services give them the expertise and flexibility to design and implement customized solutions that help their clients perform critical BPO tasks as effectively and efficiently as possible, increasing customer satisfaction and retention and maximizing customer returns and profitability.

They are the first outsourcing call center provides 24 hours services in Hong Kong, which service has been extended to the major markets of north Asia Pacific region. They have over 1200 excellent staffs and managed more than 1000 scattering over our operational centers in Shanghai, HK, Dalian and Taipei. Their outsourcing contact centre provides a full array of customer services, including inbound service hotlines and help desk support, outbound telesales, database and inventory management and services fulfillment. They strive to improve customer satisfaction, loyalty and repeat purchase time frequency, provide clients the best return on their investment. They have managed over 400 programs for some of the world’s most successful and prestigious organization with offering variety languages like Mandarin, Cantonese, English, Japanese, Korean, Germany, and French. Also offer offshore service to cover South Pacific, Middle-East through the cooperation with their partner in Japan, India, Australia and Malaysia.

Their customized and one-stop CRM solution is able to deliver via multiple communication channels such as, phone, fax, internet and physical touch point. People are the key to success in any service industry. Their highly selective recruitment processes and comprehensive results-oriented training ensure that their management and operation staff are qualified, motivated, well managed and highly perform.

评审单位：

中国电子商会呼叫中心与客户关系管理专业委员会
信息产业部呼叫中心标准指导委员会
客户世界机构(CCMWorld Group)

2007年9月

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