2007中国最佳外包呼叫中心：电讯盈科有限公司

PCCW Limited

所处行业：呼叫中心外包服务
所在城市：北京、上海、广州、深圳、香港、台湾、菲律宾
建立时间：——
人员数量：——
座席数量：5000
客服号码：4008 812 812

获奖介绍：

电讯盈科有限公司（股份代号：0008）是香港最大最全面的通信服务商，也是全球顶尖的资讯通信技术公司之一。

电讯盈科专业客服（PCCW Teleservices）致力为客户提供优质服务，秉承集团以客为先的品牌形象。电讯盈科专业客服提供的服务包括呼叫中心外包、系统设计、建设维护和客户管理顾问服务。

身为电讯盈科的子公司，他们的客户分布广泛，涵盖各行各业众多跨国公司和知名企业，诸如银行、金融、保险、旅游、公共事业、电信、高科技制造业等。

电讯盈科专业客服旗下经营12个具规模的联网呼叫中心，分别设于中国内地、香港、台湾、菲律宾等地，座席数目达5,000个。呼叫中心每周七天全天候24小时营运，提供15种语言服务，每月处理超过1,000万个来电。

电讯盈科专业客服获客户高度赞许，服务合同连年不断。此外，他们屡获殊荣，更赢得全球业界的赞赏和认可。

Brief Introduction of the Winning Units:

PCCW Limited (SEHK: 0008) is the largest and most comprehensive provider of communications services in Hong Kong and a world-class player in Information and Communications Technologies (ICT).

The PCCW Teleservices brand has become synonymous with the high-quality provision of call center outsourcing, system design, build and maintenance, as well as customer contact management consultancy.

As a PCCW subsidiary, the Company has served numerous multinational corporations and enterprises in industries such as banking, finance, insurance, tourism, public utilities, telecommunications and hi-tech manufacturing.

PCCW Teleservices runs 12 networked contact centers in mainland China, Hong Kong, Taiwan and the Philippines comprising a total of 5,000 seats. Customer contact is provided in 15 languages on a 24/7 basis and handles more than 10 million calls every month.

PCCW Teleservices enjoys a large number of customer bouquets and renewed contracts year by year, as well as a glittering array of awards and industry recognition from worldwide organizations.  

评审单位：

中国电子商会呼叫中心与客户关系管理专业委员会
信息产业部呼叫中心标准指导委员会
客户世界机构(CCMWorld Group)

2007年9月

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