2007中国呼叫中心年度技术产品：HSIPCC

HUNDSUN Technologies Inc. HSIPCC

获奖介绍：

恒生电子在大金融软件领域拥有最卓越的领先优势；IPCC核心平台供应商；中国著名IT行业应用软件及整体解决方案提供商。恒生电子早在1995年创立之始就涉足CTI领域，2000年3月，在整合原有CTI相关产品研发力量的基础上，根据CTI前沿技术发展趋势，研发了具有自主知识产权恒生IP呼叫中心——HSIPCC(HUNDSUN IP CallCenter)平台。产品优势：自主研发、完全拥有自主知识产权；国内领先、国际先进、基于软交换技术的纯IPCC平台；电信级产品、开放的体系架构、方便搭建各类应用；高度产品化、部署灵活、维护方便、安全可靠。

目前基于HSIPCC平台构建的客户服务中心系统、电话委托系统、电话银行系统、自动语音查询系统、热线电话系统等各类系统已广泛用于证券、银行 、基金、电信、政府、公用事业、企业、教育、外包等各行业。

Brief Introduction of the Winning Units:

Hundsun is the top player in financial software industry, IPCC core platform provider, the famous IT application software and overall solution provider in China.

As early as 1995, shortly after being founded, Hundsun Technologies entered CTI area. In March 2000, basing on our CTI related product R&D accumulation and CTI technology developing trend, Hundsun Technologies developed an Intellectual Property owned Hundsun IP call center - HSIPCC(HUNDSUN IP CallCenter) platform.

HSIPCCTM is certified as national key innovation product. It has the following advantages:

Completely developed by Hundsun, and Hundsun owns full Intellectual Property

A pure IPCC platform basing on soft switch technology. It’s top one in China, and also advanced in international market

Has open and flexible system architecture, be able to support all kinds of applications

Highly productive, flexible implementation, easy to maintain, secure and reliable

Nowadays, many systems basing on HSIPCC platform such as customer service center system, telephone trading system, telephone banking system, auto IVR inquiry system, and hotline information system are widely used in many industries such as securities, banking, mutual funds, telecommunication, E-government, social insurance, enterprise, education, outsourcing, and so on.

评审单位：

中国电子商会呼叫中心与客户关系管理专业委员会
信息产业部呼叫中心标准指导委员会
客户世界机构(CCMWorld Group)

2007年9月

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