2007中国最佳呼叫中心管理人：李边芳

李边芳：海尔集团客户关怀联络中心经理

获奖介绍：

1995-1999先后任海尔洗衣机销售有限公司业务西部、北部部长，负责管理１２个销售中心，年销售额６亿元，多次荣获事业部先进个人。

1999-2007任海尔集团顾客服务经营公司备件部项目经理，负责海尔集团所有家电产品备件库的整合和建设，负责备件库WMS系统和扫描系统的建设和推广，建立了网点备件库存预测方法并推广实施了备件端到端直发业务流程。降低库存成本50%。

2007开始任海尔集团顾客服务经营公司客服中心经理，负责客服中心的物理和系统整合项目以提升服务水平和人员效率。

Brief Introduction of the Winning Units:

1995-1999：Haier Washer Machine Sales Co., LTD. The director of West and North China market successively, in charge of 12 sales centers and the sales amount is 600 million per year. Win the advanced individual of the factory many times

1999-2007：Haier Group Customer Service Company. Spare Parts Project manager.In charge of building and setting of all electronic appliance spare parts warehouses ,response for setting and extending pare parts WMS system and scan system. Build service center warehouse prediction method and extend the B to C spare parts delivery system and reduce 50% cost of the storage, which get the corporation management of modernization innovation award and win the advanced individual many times.

2007-今：Haier Group Customer Service Company, Call Center Manager. In charge of the mechanical and system integration project to upgrade the operators’ service level and operators’ performance.

评审单位：

中国电子商会呼叫中心与客户关系管理专业委员会
信息产业部呼叫中心标准指导委员会
客户世界机构(CCMWorld Group)

2007年9月

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