2007中国最佳呼叫中心管理人：李双麟

李双麟：优派显示设备国际贸易(上海)有限公司副总经理

获奖介绍：

1992年加入优派亚太区,1999年任优派中国区客户服务处处长，2006年任优派中国区副总经理，主管周边产品研发、客户服务及物流工作。

在优派中国期间，致力于提供更便捷更贴近客户的新的举措：2001年在显示器行业领先推出800免费客服专线，市场同业陆续跟进，至2005年止免费专线已广为显示器行业所采用；

2002年将免费客服专线进一步提升为24小时全年无休服务，方便客户尤其是夜猫族的需求，随时获得优派的服务，同年，推出显示器三年保修服务，将优派对产品质量的信心，转化为对客户的承诺，令客户感受到实惠及安心；2004年推出五星服务理念，要求客服人员从心理建设出发,在心态上做好客户服务工作；2006年推出5S服务中心，使客户对维修中心的灰旧脏乱印象，维修中心也可以是亮丽清洁的环境。

Brief Introduction of the Winning Units:

Attended into Viewsonic Asia Pacific Region in 1992 .Act as customer service department director for the Viewsonic China Region from 1999. Was promoted to assistant general manager for Viewsonic China Region in 2006. Responsible for the research and development for computer peripheral product, customer service and logistical activity;

During the period in Viewsonic China Limited, are fully dedicated to provide some new more accessible and appropriate measure to satisfy our customer requirement.In the year of 2001, first advocate 800 toll-free service hotline in monitor display field. After that, other competitor all follow this trend. Till to 2005, toll-free service lines has been widely used in monitor display field;

In the year of 2002,upgrade the service hotline to 24 hours and entire one year no-rest service hotline, provide more facilitate to our customer, especially to those frequently worked in the deep night, they can get the service from Viewsonic in any time.In the year of 2002, first called for the three years warranty(no charge to our customer) in China mainland. This measure increased the customer confidence for Viewsonic monitor product. And provide the promise for product quality. It also bring customer best satisfaction and make them comfort. In the year of 2004, first advocate for the five star service spirit. This five-star service spirit demand our staff to consider the customer requirement from their heart, to provide dedicated service to our customer. In the year of 2006, first 5S Customer Service Centre was setup, completely change the impression that long time remained in customer head that the repair centre was gray, old, dirty and disorder. And customer’s monitor repair process  can also executed in a bright and clean and charming environment.

评审单位：

中国电子商会呼叫中心与客户关系管理专业委员会
信息产业部呼叫中心标准指导委员会
客户世界机构(CCMWorld Group)

2007年9月

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