“中国呼叫中心十年”产业发展杰出成就奖：袁梦

袁梦：广州诚伯信息有限公司总经理

获奖介绍：

从诚伯公司成立至今，袁梦女士一直担任广州诚伯信息有限公司总经理，在呼叫中心（客户服务）行业的运营管理和业务开拓等方面有近十年的丰富经验。在袁梦女士的带领下，诚伯公司的业务从零开始不断成长进步，截至2007年8月，员工数目已达2326人，634个座席全线开通为社会各企业提供服务。由诚伯公司提供的广东移动12580中文秘书服务、广州移动10086人事代理服务、广东移动公司电话营销服务、香港必胜客电话订餐服务、日立远东客服热线等，以其卓越的服务品质得到用户和客户的充分肯定，并多次得到客户的表彰。袁梦女士凭其对工作的极大热情投身于行业建设，并热切关注行业发展。

Brief Introduction of the Winning Units:

Ms. Yuan, General Manage of Channelbeyond (CB, or the Company), has accumulated rich experience on call center and business operation management. Under Ms. Yuan’ leading, the Company’s business is becoming more and more flourishing. Up to Aug. 2007, CB has already possessed the CSR of 2326; and 634 seats are engaged in the services for different enterprises in the society.

CB’s professional services and excellent qualities are greatly applauded by its clients and the society. The most successful services include Gotong Secretarial Service Hotline (12580), Service Hotline (10086) and Telesales for China Mobile Communication Corporation (Guangdong), One Number Dialing to Order (31800000) for Pizza Hut HK and Hitachi Service Hotline for Hitachi Data Systems Ltd.With the great passion for the customer service industry, Ms. Yuan devotes herself tirelessly to the industry construction.

评审单位：

中国电子商会呼叫中心与客户关系管理专业委员会
信息产业部呼叫中心标准指导委员会
客户世界机构(CCMWorld Group)

2007年9月

责编：admin