2008中国最佳呼叫中心：中国电信深圳分公司10000号客户服务中心

10000 Customer Contact Center, Shenzhen Prefecture, China Telecom

所处行业：通信服务
人员数量：1500
所在城市：深圳
座席数量：1500
建立时间：1997
客服号码：0755-10000;0755-10001;0755-26260000;0755-96684
网址：http://www.sz10000.com.cn

获奖资料：

中国电信深圳分公司10000号客户服务中心为深圳一千多万市民提供以“10000”为统一接入号的热线服务，涵盖电信业务受理、咨询、投诉、故障受理、话费查询、关怀营销及网上10000号，拥有1500坐席，员工过千人，每月电话处理量近一千万次。

中国电信深圳10000号是中国电信深圳分公司最重要的服务营销渠道之一，拥有中国电信深圳分公司80%的客户接触机会，多年来培养了一支精英营销团队，完成了全局一半以上的业务增量拓展和存量经营工作。凭借丰富的呼叫中心运营管理经验和电信级系统平台支撑，中国电信深圳10000号为政企客户提供了卓越的呼叫中心外包服务。

Brief Introduction of the Winning Units:

10000 Customer Contact Center, Shenzhen Prefecture, China Telecom, provides its "10000" Unified Access hotline service for more than 10 million citizens, including Service Acceptance, Enquiry, Fault Report, Customer Care, and online service. There are 1,500 operator positions, and over 1,000 staff members, with monthly telephone handling capacity of nearly 10 million times.

10000 Customer Contact Center, Shenzhen Prefecture, China Telecom, is one of the most important marketing channels and covers around 80% of chances of customer contact in Shenzhen Prefecture, China Telecom. Over the years we have developed a corps of marketing elites, which hold more than half of the overall new customers in business expansion and customer maintenance. With rich experiences in call center operation, and telecom-level systems platform support, we have provided satisfactory outsourcing services for enterprise customers.

评审单位：

中国电子商会呼叫中心与客户关系管理专业委员会
呼叫中心能力成熟度模型CC-CMM标准委员会
亚太客服与呼叫中心联盟
客户世界机构(CCMWorld Group)

2008年10月

责编：admin