2008中国最佳呼叫中心：携程旅行网

CTRIP

所处行业：旅游业
人员数量：4600
所在城市：上海 
座席数量：3800
建立时间：1999年 
客服号码：800-820-6666; 400-820-6666
网址：www.ctrip.com

获奖介绍：

携程旅行网自1999年成立至今，经过六年不懈的努力，如今已发展成为拥有四千多位员工的中国最大的旅游电子商务网站，并成为中国最大的集宾馆预订、机票预订、度假产品预订、旅游信息查询及打折商户服务为一体的综合性旅行服务公司。携程旅行网拥有3800个坐席的庞大团队每天都以饱满的热情为海内外的客户提供宾馆，机票和度假产品的预订服务。我们的电话预订亲切周到、热情大方；我们的订单处理及时准确、认真细心；我们的投诉处理快速真诚、急人所急；我们的旅游信息内容丰富、权威专业。保证全方位的让每位客户都能享受到携程专业化的,个性化的服务。

Brief Introduction of the Winning Units:

Ctrip since its establishment in 1999, after six years of unremitting efforts, have now developed into more than 4000 employees of China's largest tourism e-commerce sites, and become China's largest hotel-booking, ticket booking, holiday Products reservations, travel discounts and information services businesses into one comprehensive travel services company. Ctrip 3800 has a large team of the seat every day with full enthusiasm of the customers at home and abroad for hotels, airline tickets and vacation booking service products. Our attentive telephone booking cordial, warm and generous; we have timely and accurate processing of orders, careful; we have to deal with complaints of rapid sincere, anxious people are anxious; we travel information rich in content and professional authority. To ensure all-round so that each could enjoy Ctrip customers professional, personalized service.

评审单位：

中国电子商会呼叫中心与客户关系管理专业委员会
呼叫中心能力成熟度模型CC-CMM标准委员会
亚太客服与呼叫中心联盟
客户世界机构(CCMWorld Group)

2008年10月

责编：admin