2008中国最佳呼叫中心：泰康人寿保险股份有限公司电话行销部

TAIKANG LIFE INSURANCE CO.,LTDTelephone Marketing

所处行业：保险
所在城市：北京、河北、安徽、辽宁、山东
座席数量：300
建立时间：1996年8月
客服号码：95522
网址：www. taikang.com

获奖介绍：

泰康电销隶属于总公司创新事业部，受泰康总公司管委会成员、首席信息官、创新事业部总经理王道南先生直管，由原泰康北京分公司、深圳分公司总经理郭德生先生主掌，同时猎取了大量保险业内电销精英。

2005年起泰康就在北京、河北、安徽、辽宁、山东等地进行了电话营销的试点。截至到8月27日，在册外勤人力416人，累计实现保费收入达千万元数量级，月销售平台超过500万。累计投入达1,000万，共建成500个物理座席，实现了全国数据集中，应用服务集中，人员分布的业务需要。

走过十多年创新之路的泰康人寿保险股份有限公司，坚信开拓创新为企业发展的源泉。作为泰康销售空军的电销就集中通过理念创新、产品创新、流程创新、技术创新、机制创新、服务创新等等来实现上述战略目标。

Brief Introduction of the Winning Units:

Taikang sell electricity under the new division head, the head Taikang members of the CMC, chief information officer, innovative general manager Mr. Wang Daonan pipe, the Beijing branch of the former Tai Hong, general manager of the Shenzhen Branch Mr. Guo Desheng main Palm, hunting at the same time a large number of insurance industry marketing power elite.

Taikang 2005 in Beijing, Hebei, Anhui, Liaoning, Shandong and other places had a telephone marketing of the pilot. As of August 27, in the field of human register 416 people, to achieve a total premium income amounted to tens of millions of dollars of magnitude, on sales of more than 5,000,000 platforms. Put up a total of 10,000,000, completed a total of 500 seats physics, the realization of the national data, application service focus, the staff of the distribution business needs.

Walked for more than a decade of innovation Taikang Life Insurance Co., Ltd., firmly believe that innovation as a source of enterprise development. Taikang as sales of air power to concentrate on marketing the idea through innovation, product innovation, process innovation, technological innovation, innovation, service innovation, and so on to achieve the above strategic objectives.

评审单位：

中国电子商会呼叫中心与客户关系管理专业委员会
呼叫中心能力成熟度模型CC-CMM标准委员会
亚太客服与呼叫中心联盟
客户世界机构(CCMWorld Group)

2008年10月

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