2008中国最佳呼叫中心：中国建设银行股份有限公司电子银行北京中心

所处行业：金融
人员数量：317
所在城市：北京
座席数量：295
建立时间：2008年
客服号码：95533
网址：www.ccb.com

获奖介绍：

中国建设银行电子银行北京中心成立于2008年6月，总人数317人，前身中国建设银行股份有限公司北京市分行电子银行部客户服务部。承担北京地区95533客户服务、全行95533客户服务资源管理、质量管理、客户问题的最终解决和高端客户服务等职责。中心一贯秉承“思想先进，技术先进，管理先进”的发展宗旨，恪守“聆听我们的声音、享受建行的服务”的服务理念，坚持“安全、优质、多样化、个性化的服务”的质量方针，全面推行“以客户为中心”为主旨的优质服务。

中国建设银行电子银行北京中心先后获得了行内及社会上授予的各类荣誉，中心正在努力打造国内领先，国际一流的客户服务中心。

Brief Introduction of the Winning Units:

China Construct Bank Beijing e-bank center was established in Beijing in June 2008, the total number of 317 people. Its predecessor was customer service office of e-bank department in CCB Beijing branch. Beijing e-bank center undertakes 95533 customer services of Beijing, 95533 customer service resource management, the quality control, the customer question to solve and high-end customer service of the entire bank. The center forms the development objective of “Be excellent on thinking, business and management”, follows the service idea of “listens respectfully to our sound, enjoys Construction Bank's service”, insists the quality policy of “safely, high quality, diverse, the personalized service”, implements the “customer-oriented” awareness as the main thrust of the service.

China Construct Bank Beijing e-bank center has obtained each kind of honor successively of the bank and the society awarded, the center is trying to create a leading domestic and international first-class customer services center.

评审单位：

中国电子商会呼叫中心与客户关系管理专业委员会
呼叫中心能力成熟度模型CC-CMM标准委员会
亚太客服与呼叫中心联盟
客户世界机构(CCMWorld Group)

2008年10月

责编：admin