数字丝路访谈录：栏目约稿函

《客户世界》杂志自2003年1月创刊，是中国客户管理与数字化运营领域的旗帜媒体，亚太地区领先的专业资讯服务机构。我们以推动本行业的学术交流和业务发展为己任，通过超过20年的业务发展，我们在相应领域广受赞誉！

近年来，“出海”成为本领域一个热度很高的新名词。已经有数家中国企业率先在菲律宾、马来西亚等国家落地开展业务，同时也有企业正在考察新加坡、印度尼西亚、巴基斯坦、斯里兰卡、南非、东欧等目标国家市场。作为中国本行业知名的第三方平台，客户世界也相继接待了来自相关国家和地区的数个政府机构、行业协会和龙头企业的考察和业务对接。我们深刻地意识到：推动数字经济在“一带一路”沿线国家的技术普及和业务发展已经成为本行业发展中战略性的、刻不容缓的重点工作。

人工智能技术的进步带来生产力的快速发展，进而推动生产关系的适应性改变。数字经济新发展模式引发业务边界的快速扩展，产业链在延伸，业务分工更加多元，数字贸易在“一带一路”的倡议下正在推动新一轮“全球化”的加速发展。

基于此，我们有意推动成立“一带一路”数字化推进联盟（简称数字丝路联盟, 英文名称：The Digital Silk Road Consortium, 简称：DSRC），联合“一带一路”沿线国家和地区相关领域的政府部门/行业协会/学术组织共同携手，通过加强沟通/建立共识/构建规则/提供平台等全方面、立体化的方式，深入推动包括呼叫中心、跨境电商、人工智能、大模型等在内的“数字化运营行业”相关企业出海业务的发展。首届“丝路论坛”也将于2024年10月在北京举行，期待各位的参与。

为了加强相关领域机构及专家的资讯传播，我们特别推出“数字丝路访谈录”这样一个新的栏目，计划通过文字访谈、视频互动、面对面和（或）在线交流等全方位的方式，积极搜集并推动相关领域最新动态的流通。

感谢您的关注，也期待与您交流“数字业务出海”的任何思考和新的资讯！

栏目编辑：钱益，17610031679，qianyi@ccmw.net

栏目邮箱：info@digital-silkroad.org

“Navigating the Digital Silk Road” | Invitation for an Interview

Since its launch in January 2003, Customer Care & Management World (CCM World) magazine has been a flagship media outlet in China for customer management and digital operations, as well as a premier source of professional information in the sector throughout the Asia-Pacific region. We are committed to promoting academic exchange and business development in this field, and after over 20 years of hard work and contributions, we have earned widespread acclaim within the industry!

In recent years, “going global” has become a buzzword in this field. Several Chinese companies have established operations in countries such as the Philippines and Malaysia, while others are exploring markets in Singapore, Indonesia, Pakistan, Sri Lanka, South Africa, Eastern Europe, and more. As a well-known third-party platform in China, CCM World has hosted visits and business matchmaking sessions with government agencies, industry associations, and leading enterprises from these countries and regions. We have come to understand that promoting the technical adoption and business development of the digital economy in countries along the Belt and Road is indeed a strategic and urgent priority for the industry.

The advancement of artificial intelligence is driving rapid productivity growth, which in turn is promoting fundamental changes in the business landscape. Specifically, the new development model of the digital economy is causing a rapid expansion of business boundaries, extending value chains, diversifying divisions of labor, and accelerating a new wave of “globalization” under the Belt and Road Initiative (BRI) through digital trade.

In light of this, we intend to establish the Belt and Road Digital Advancement Alliance (referred to as the Digital Silk Road Consortium, or DSRC). The DSRC aims to bring together government agencies, industry associations, and academic organizations from countries and regions along the Belt and Road, working collectively to promote the overseas business development of companies in the digital operations sector. This includes call centers, cross-border e-commerce, artificial intelligence, large language models, and more. The DSRC will strengthen communication, build consensus, establish rules, and provide platforms through comprehensive and multi-dimensional approaches. As a landmark event, the inaugural Digital Silk Road Forum will be held in Beijing in October 2024, and we look forward to your participation.

Additionally, to further facilitate information exchange among institutions and experts in related fields, CCM World is launching a new column called “Navigating the Digital Silk Road.” This column will feature in-depth interviews conducted through written formats, video interactions, face-to-face meetings, and/or online communications. Our goal is to actively collect and circulate the latest developments and insights in these fields.

Thank you for your attention, and we look forward to any thoughts or updates you have regarding “digital business going global.”

Column Editor: Qian Yi, +86 17610031679, qianyi@ccmw.net

Column Email: info@digital-silkroad.org