2008中国呼叫中心产业发展杰出领袖:姜正新

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客户世界||2008-10-11

姜正新:中国网络通信集团公司副总裁

获奖介绍:

作为中国网通创新型业务的主管领导,对中国呼叫中心产业给予高度重视与支持,以强烈的使命感、责任感认真落实国家大力发展现代服务业、以信息化带动工业化、促进产业升级的战略部署,率先在中国网通组建中融信息服务有限公司,专业经营呼叫中心及BPO等服务外包业务,充分发挥电信运营商在网络规模、技术实力、商业信誉、客户资源等方面的优势,努力为广大客户创造价值,为推动国家产业结构从制造型经济向服务型经济的升级与转变发挥了重要作用。

为确保呼叫中心业务健康快速发展,姜正新副总裁明确提出“统筹规划、专业运营、整合资源、合作发展”的工作思路,在多个服务外包示范城市选择建设中国网通呼叫中心基地,通过基地建设形成集约化管理模式,带动全国业务发展;高度重视与产业链上下游企业的合作,积极创新商业模式,探索联合拓展业务、联合开发产品与联合运营管理,通过合作促进产业链繁荣;积极探索电信企业转型之路,为呼叫中心业务的专业运营引入全新管理机制,创造有利于专业公司发展的良好环境,在全国形成良好的示范效应。

通过不懈的努力,中国网通服务外包业务得以快速发展,为促进中国呼叫产业的升级做出了重要贡献。

Brief introduction of the Winning Units:

As the chief executive of China Network Communication Corporation (abbreviated as CNC)  innovative businesses, Mr. Jiang  Zhengxin takes seriously and supports China’s Call-center industry, with the strong sense of mission and responsibility to earnestly carry out the national strategy of striving to develop modern services industry, using informationization to stimulate industrialization and promoting the industry upgrading, takes the lead in founding Zhong Rong Information Service Limited Corporation inside CNC, mainly engages in Call-center and BPO services, fully takes the telecom operator’s advantage in terms of network scale、technology strength、business credibility、customer resources, striving to create values for customers and make great contribution to drive the upgrading and transition of national industrial structure from manufacturing economy to service oriented economy.

In order to guarantee the rapid and sound development of Call-center business, Mr. Jiang Zhengxin mentions explicitly the working mentality of  “Overall Planning、Specialization Operation、Integrated Resources、Cooperation development” , chooses to establish CNC’s Call-center bases in several service outsourcing demonstration cities, forms the intensified management pattern through base construction, promotes the development of nationwide business; pays highly attention to the  upstream and downstream industries chain enterprise’s cooperation, initiative innovate business model, exploring alliance model for  business development、product research and operation management, promotes industry chain prosperity through cooperation; explores the transition path for telecom companies, imports brand-new management mechanism to the specialty operation of call-center, creates favorable environment for specialty company development, forms well demonstration effect in nationwide.      

Through sustained efforts, CNC’s service outsourcing business has growing rapidly, making great contribution to the upgrading of China’s Call-center industry.

评审单位:

中国电子商会呼叫中心与客户关系管理专业委员会
呼叫中心能力成熟度模型CC-CMM标准委员会
亚太客服与呼叫中心联盟
客户世界机构(CCMWorld Group)

2008年10月

责编:admin

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