2008中国最佳呼叫中心年度技术产品：北京商路通信息技术有限公司——Hi-Link 5.0 呼叫中心中间件

客户世界 | 2015年7月12日 | 文库 | 评论已关闭 | 1174

客户世界||2008-10-11

2008中国最佳呼叫中心年度技术产品：北京商路通信息技术有限公司——Hi-Link 5.0 呼叫中心中间件

Beijing SynRoute Information Technology Co.,Ltd.——Hi-Link 5.0

| 来源：客户世界 | 2008-10-11

获奖介绍：

Hi-Link 5.0 呼叫中心中间件

第五代呼叫中心是基于UC技术、基于SOA和实时服务总线技术、具备JIT管理思想和作为全业务支撑平台TSP的呼叫中心。UC统一通信技术是实现多媒体的融合；SOA架构和实时服务总线技术，用于满足呼叫中心业务敏捷性；在技术上提供适应JIT管理的有效工具；业务模式上能够满足外包或自建，呼入或呼出，服务型与销售型等呼叫中心的全方位业务。

商路通公司于2008年成功的发布了Hi-Link 5.0中间件产品，用于构建第五代呼叫中心。其软件架构按照软交换模式设计，强有力地支撑了第五代呼叫中心的通信需求、计算需求、管理需求和业务模式需求。产品子系统既相互独立地满足呼叫中心的各类要求，同时又是一个相互协作的整体。

Hi-Link 5.0拥有自主知识产权的实时内存数据库,同时它也是国内唯一可以直接连接交换机的中间件；国内唯一基于UC的呼叫中心中间件；国内唯一基于SOA和实时服务总线技术的呼叫中心中间件；二次开发能力最强、产品化程度最高的呼叫中心中间件。

商路通是中国呼叫中心中间件市场的领导者，已帮助泰康人寿等多家企业建立起可支撑多种业务的第五代呼叫中心。

Brief Introduction of the Winning Units:

The 5th-generation call center is based on UC technology, based on SOA & Real-Time Service Bus technology, possesses management ideas of JIT and as a Total-Service supporting platform. Unified Communications technology implements the integration of multi-media; SOA and Real-Time Service Bus to meet the call center business’s agility; in the provision of technical, JIT can be an effective management tool; on the business model to meet the self-built or outsourcing, inbound or outbound, Service-oriented and sales-based such as call centers of all-round business.

In 2008, SynRoute has released successfully Hi-Link 5.0 middleware product for building a 5th-generation call center. Its software architecture in accordance with the principle of soft switch model, strongly support the call center’s 5th-generation communications needs ,computing needs, management needs and business model needs. Subsystems are independent of each other call centers to meet the various demands, at the same time, a mutual cooperation as a whole.

Hi-Link5.0 owns intellectual property rights of real-time memory-based database， at the same time it is the only middleware that connects to PBX switch directly, the only UC-based call center middleware, the only call center middleware based SOA and Real-Time Service Bus technology. Hi-Link5.0 is of the most powerful secondary development capabilities and is a real industrialized product in the market.

SynRoute is the leader in Chinese call center middleware market and has helped companies such as TaiKang Life to set up 5th-generation call center that supports a wide range of operational business.

评审单位：

中国电子商会呼叫中心与客户关系管理专业委员会
呼叫中心能力成熟度模型CC-CMM标准委员会
亚太客服与呼叫中心联盟
客户世界机构(CCMWorld Group)

2008年10月

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