2008中国最佳呼叫中心年度技术产品:杭州远传通信技术有限公司——CC-SCM 排班管理软件

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客户世界||2008-10-11

2008中国最佳呼叫中心年度技术产品:杭州远传通信技术有限公司——CC-SCM 排班管理软件


Hangzhou Utry Communication Technology Co., Ltd.——CC-SCM


| 来源:客户世界 | 2008-10-11

获奖介绍:

杭州远传通信技术有限公司,是专业的客户服务管理软件开发、咨询服务提供商。远传技术公司博采众长、厚积薄发、自主研发的排班软件与运营管理系统,已经在众多大中型呼叫中心得到使用。远传软件将标准化的客服中心管理流程固化在了软件的功能应用中,加以人性化的管理理念设计,体现出了管理的精确化、流程化和人性化。该软件不仅帮助企业最大化地利用客服中心资源,提高与客户交互的质量,加强客服中心的生产力和服务水平的管理;而且是客服中心日常管理和运营的重要工具,使本来分散的各个运营管理部分得到数字化的集合,大大降低了管理人员的日常工作量和时间成本。

远传建立了一支高素质的研发专业队伍,员工具有多年的项目管理经验和行业经历,协同专业顾问队伍,建立长效沟通机制,使得远传具备了很强的技术创新能力,不断研发出符合国际标准和中国国情的软件产品和顾问解决方案。远传技术所倡导的“努力、实践、创新”氛围,正在成为公司筑造核心竞争优势的摇篮。远传软件在个性化定制能力、实施经验乃至服务响应上,均具备较强的竞争优势。

“管理相承、文化共融”,启航的远传,将永续与客户一起,创造源源不断的共赢价值!

Brief Introduction of the Winning Units:

Hangzhou Utry Telecommunication Technology Limited specializes in the development of professional customer service administration software and related consultation. Benefiting from all experiences and spurring with long accumulation, Utry Tech. has developed a whole set of Schedule Management Software and Operation Management System on its own, both of which have been put into use in many large and medium sized call centers. Utry Tech. solidifies the standardized call center management flow into the application’s functions so that with humanized administrational design, it ensures precise, routinized and humanized management. This software can not only help the enterprises maximize their call center resources, promote interaction with clients and enhance management of call center’s productivity or service quality, it is also an important tool for daily management and operation in that it is a digital integration of the otherwise separate operational parts thus by far cut the workload or time cost of managing
personnels.

Utry has set up a quality team for R. & D in which all staff members possess years of project management experience in the profession. With further help from a professional consulting team and well-established long-term communicative mechanism, Utry is equipped with great innovative ability to create software products as well as consultative settlement that are in conformity with both international standards and China’s actual conditions. “Hard work, Practice and Creativity”, the spirits advocated within Utry Tech., is cultivating the core competitive edge for the company. Utry software has won a strong advantage over others in customization, implementing experiences as well as service responding efficiency.

“Consistent with management, compatible with culture”, Utry is now under its way to work with each client for a long-lasting all-win prosperity.

评审单位:

中国电子商会呼叫中心与客户关系管理专业委员会
呼叫中心能力成熟度模型CC-CMM标准委员会
亚太客服与呼叫中心联盟
客户世界机构(CCMWorld Group)

2008年10月

责编:admin

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