Brief introduction of the Winning Units:
Ms Zhou Hong, the Han nationality, Party member, with a doctor’s degree, was born in 1970. She has ever taken the following positions: operational management officer of Changchun Telecommunication Administration’s Operation Department, director of Changchun Telecommunication Administration’s Qingdao Road Business Hall, director of Changchun Netcom Company’s Market Department, and deputy general manager of China Netcom (Group) Co., Ltd Jilin Province Branch Important Customer Service Center. She currently holds the post of general manager of China Netcom (Group) Co., Ltd Jilin Province Branch Customer Service Center. For the last several years she has been engaged in market operation, not only knowing comprehensively the service conditions of the communication industry but also researching intensively into the demands of all kinds of customers. She was once engaged in management of grassroot service window and all the teams led by her were entitled as Nationwide Cultured Youth Collectives. For many years she has devoted herself to the deepgoing investigation into service demand and possesses a complete set of management approach as regards the relationship between service providers and receivers and how to lead the service team to pursue a higher target.