中国电子商会呼叫中心与客户关系管理专业委员会简介

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客户世界||2004-12-16

中国电子商会呼叫中心与客户关系管理专业委员会简介


About China Call-Center & CRM Association


| 来源:客户世界 | 2004-12-16

China Call-Center & CRM Association (CNCCA) is a supporting organization to the Ministry of Information Industry of China (MII) in its efforts to regulate the call center and CRM services market, and the only association for the call center and CRM services industry registered with the Civil Affairs Ministry of China.

中国电子商会呼叫中心与客户关系管理专业委员会(China Call-Center & CRM Association)作为信息产业部对呼叫中心及客户关系管理市场进行行业管理的支撑机构之一,是中国民政部唯一报备的呼叫中心与客户关系管理领域的行业协会。

社会团体机构登记证书

CNCCA, a nationwide organization voluntarily constituted by service providers, equipment manufacturers and vendors, service and equipment users in the call center, CRM and contact center services industry, as well as organizations and in piduals that are concerned with the development of the call center/CRM sector of China, is under the leadership of China Chamber of Electronic Commerce (CCEC) in its business operations, and under the guidance of the Division of Economic Structure Reform & Economic Operation, MII.

CNCCA是由全国从事与呼叫中心及客户关系管理,电话客户服务相关业务的运营商、制造商、供应商、用户等单位以及一切关心和推动中国呼叫中心/客户关系管理事业发展的企事业单位和社会各界人士自愿组成,业务上受中国电子商会领导,受信息产业部经济体制改革与经济运行司指导。

信息产业部批准成立文件

民政部备案登记通知

The Aim of CNCCA is to be a bridge and nexus between its members and the government. Its functions include: assisting relevant government bodies to service, guide, coordinate, consult with and supervise the call center/CRM sector; supporting the regulatory bodies of MII to regulate the call center/CRM sector; organizing various forms of exchange events for its members in order to coordinate relations among them; maintaining a self-disciplinary mechanism to mediate possible disputes between members, reduce unfair competition, and promote trust and law obedience in the call center/CRM sector; organizing and conducting rating among its members; as well as carrying out other tasks assigned by MII or CCEC.

CNCCA的工作宗旨是发挥会员和政府部门之间的桥梁和纽带作用,协助政府有关部门对呼叫中心/客户关系管理市场的经营进行服务,指导、协调、咨询和监督,支持信息产业部行业主管部门对呼叫中心/客户关系管理市场加强行业管理,发挥支撑机构作用。组织各种形式的会员交流活动,有效协调会员间的关系;通过建立对话、协调和制定行规的自律机制,调解会员之间发生的业务纠纷,制止会员之间的不正当竞争,倡导呼叫中心/客户关系管理市场经营诚信、守法经营;在会员中组织开展呼叫中心/客户关系管理市场评定工作。完成信息产业部和中国电子商会交办的其它任务。

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