Ctrip a Repeat Winner of China’s Best Call Center Award

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||2008-11-06

SHANGHAI, China, Nov. 5 /Xinhua-PRNewswire-FirstCall/ — Ctrip.com International, Ltd. (Nasdaq: CTRP – News), a leading travel service provider of hotel accommodations, airline tickets and packaged tours in China, today announced that it has been awarded one of the "Best Call Centers of 2008" by China Call- Center & CRM Association for the second straight year. Ms. Maohua Sun, Ctrip.com Vice President of Customer Service, was named as one of the "Best Call Center Leaders of the Year" at the award ceremony hosted on October 16th, 2008 in Beijing.

Ms. Maohua Sun said, "This award recognizes Ctrip’s excellent call center service. We will continue striving to achieve the best customer experience for travelers in China and from all over the world. "

With over 4,000 call center employees, Ctrip has the largest call center for travel industry in Asia, providing hotel, air ticket and package tour bookings to over 100,000 travelers each day.

About Ctrip.com International, Ltd.

Ctrip.com International, Ltd. is a leading travel service provider of hotel accommodations, airline tickets and packaged tours in China. Ctrip aggregates information on hotels and flights and enable customers to make informed and cost-effective hotel and flight bookings. Ctrip targets primarily business and leisure travelers in China who do not travel in groups. These travelers form a traditionally underserved yet fast-growing segment of the China travel industry. Since its inception in 1999, Ctrip has experienced substantial growth and become one of the best-known travel brands in China.

For further information:

Jade Wei
Ctrip.com International, Ltd.
Tel:   +86-21-3406-4880 X 11543
Email: yuwei@ctrip.com

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Source: Ctrip.com International, Ltd.

简译:美国东部时间11月5日上午6时37分(北京时间11月5日19时37分)消息,据外国媒体报道,携程网(纳斯达克:CTRP)于周三宣布,该公司已经获得中国呼叫中心与客户关系管理委员会颁发的“2008年最佳呼叫中心”称号,这也是其连续第二年获得此项殊荣。在10月16日晚于北京举行的“中国(亚太)最佳呼叫中心评选颁奖典礼”上,携程网主管客户服务的副总裁孙茂华女士被评为“年度最佳呼叫中心领导人”。

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