2009中国呼叫中心年度技术产品：BasicCall呼叫中心中间件

客户世界 | 2015年7月13日 | 标杆展示 | 评论已关闭 | 2130

客户世界||2009-09-10

2009中国呼叫中心年度技术产品：BasicCall呼叫中心中间件

BeiJing SimPerfect Technology, Ltd.

| 来源：客户世界 | 2009-09-10

获奖介绍：

北京信普飞科(Simperfect)科技有限公司是一家专注于提供企业级通信服务系统（Enterprise Communications Service System – ECS）产品的公司。ECS将企业的信息化和通信需求有机的融合在一起，利用各种通信手段，提供强大的综合信息服务能力。Simperfect致力于提供简单且完美的产品，致力于将复杂的通信、计算机技术打造成用户能够轻易使用的系统级产品。

CTI（Computer Telephone Integration）技术是融合通信和计算机的综合性技术，最适合打造企业的综合通信服务系统。Simperfect在CTI领域拥有15年以上的技术积累和项目经验。作为国内最早从事CTI领域的研究团队，团队成员曾是北邮CTI实验室（国家唯一的CTI行业国家重点实验室）的核心负责人员。核心研发人员最短有7年CTI行业的开发经验，最长有15年CTI行业的开发经验。整个团队曾经建设的呼叫中心项目达几百个，建设的呼叫中心座席数量达上万个，有着丰富的呼叫中心项目开发和建设经验。

由SimPerfect自主开发的BasicCall精品中间件和CrystalCall （CC水晶呼）产品，自推出以来已为不同领域各种行业搭建了呼叫中心系统，其中包括北京市政府非紧急救助中心、上海证券之星、搜狐客服、金山软件、凯撒国旅等百余个项目。

信普飞科秉承精品项目的理念，快速响应客户需求，并根据客户的需要贴身定制呼叫中心功能。帮助用户获得了更多的客户，呼叫中心已成为用户提高工作效率的必备工具。在携手共赢同时，信普飞科与客户一同成长。

Brief Introduction of the Winning Units:

Beijing SimPerfect Technology Co., Ltd is a high-Tech company which focuses on producing Enterprise Communications Services System (ECS). Through all means of communication technology, ESC caters for customers’ information and communication needs and can provide comprehensive information service. SimPerfect is dedicated to providing simple and perfect product, which comes out of complicated communication and computer technology, compressive but simple to use.

CTI (Computer Telephone integration) technology, which combines communication and computer technology, is the best suit for enterprise comprehensive communication system as an underground technology. As one of the original research groups in CTI field, SimPerfect has more than 15 years technical accumulation and project experience. Its key members used to be supervisor of BUPT (Beijing university of Post And Telecom) CTI Lab (the only one advance lab in CTI filed in China), and Its key developers have at least more than 7 years development experience in CTI field, some of them even have more than 15 years experience. SimPerfect has abundant developing and construction experience in call center, the accomplished call center projects exceed several hundred, and established call center seats exceed 10,000.

SimPerfect ’s independently developed series products, which include Basiccall, CrystalCall, OfficeCall and Octopus, are widely used in the fields of government, finance, touristy, hotel and electrical business. There are more than 100 projects involved, like Beijing municipal non-emergency Aid center, JRJ, StockStar, SoHu, Kingsoft and Caissa Touristic among them.

SimPerfect bears conception of perfect project, quickly response to customer needs, and providing customized call center functionality per customers’ requirement. Call Center has been a key utility to achieve high efficiency and attract more customers. SimPerfect is looking forward to growing with customer though the win-win cooperation.

评审单位：

工业和信息化部软件与集成电路促进中心（CSIP）
客户世界机构(CCMWorld Group)
呼叫中心能力成熟度模型国际标准组织（CC-CMM）
中国软件与信息服务外包产业联盟（CSA）

2009年9月

责编：admin