2007中国最佳外包呼叫中心：上海微创软件有限公司

客户世界|CNCCA |2007-09-15

2007中国最佳外包呼叫中心：上海微创软件有限公司

Wicresoft Co., Ltd.

所处行业：IT外包和服务
所在城市：上海
建立时间：2002年
人员数量：400
座席数量：350
客服号码：——

获奖介绍：

微创软件成立5年来，一直致力于为客户提供度身定制的高绩效专业服务。通过不断积累丰富的先进技术和细致高效的流程管理，将“完美客户体验”带给广大客户。 随着市场对企业成长和获利的要求日益增长，微创为客户提供了专业呼叫中心外包服务，帮助客户提升员工满意度、客户忠诚度和企业美誉度。

微创作为微软的合资公司在成立初始，就借鉴微软在的全球热线支持服务业务的成功运作模式来建立自己的呼叫中心。在实际运营管理过程中，微创融合COPC和6Sigma等国际先进理念与方法来调整和完善自己的流程建设和运作，在运营标准化、规范化方面取得了良好的效果，获得了国际认可, 成为中国第一家取得COPC认证的外包呼叫中心。

为了更好地开展其国内业务，微创还为其客户定制了基于电话的B2B销售中心模式。微创B2B销售运营管理，通过帮助客户不断地完善、规范和发展现有渠道，并进行影响式的渠道销售及提高客户渠道经销商的现场销售能力，以此提高客户满意度和销售额。

微创倡导“迅捷、诚信、尽责”的企业文化与“以创造客户满意”为中心的技术支持精神，在员工培训、质量控制、服务提供、流程建设等方面的努力换来了来自最终客户的良好赞誉。这也是中国客户互动领域的一个亮点.

Brief Introduction of the Winning Units:

Founded in 2002, Wicresoft delivers “Ultimate Customer Experience” by providing superior quality services through sophisticated process control, innovative solutions and efficient management system. With the growing demand for company development and profits earning from the market, Wicresoft provides professional call center outsourcing services to help clients enhance employee satisfaction, build up customer loyalty, sustain corporate reputation and achieve long-term success.

As a Microsoft joint venture, Wicresoft has built up own center of Call Center according to the successful mode of Global Support Hotline of Microsoft. In terms of actual management, Wicresoft has adjusted and perfected the process construction and operation with the concept of COPC and Six Sigma. It has achieved a success in standardization of operation. Internationally recognized, Wicresoft became the first COPC certified company in China for Call Center Business.

To better develop its domestic market, Wicresoft also customizes the B2B sales mode based on telephone communication. Wicresoft help clients to optimize, regulate, and improve sales channels. In addition, their B2B sales support management aims to enhance client satisfaction and improve sales by helping to execute viral marketing and strengthening sales skills of channel resellers.

In the aspects of staff training, quality control, service providing, and process construction, the efforts have been rewarded with a great fame among customers. Wicresoft is fairly a high profile concerning customer interaction services in China.

评审单位：

中国电子商会呼叫中心与客户关系管理专业委员会
信息产业部呼叫中心标准指导委员会
客户世界机构(CCMWorld Group)

2007年9月

责编：admin

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