“中国呼叫中心十年”产业发展杰出成就奖：徐欣

客户世界|CNCCA |2007-09-21

徐欣：微创软件有限公司副总裁兼商业流程外包事业部总经理，微创大宇宙信息咨询有限公司常务副总裁

获奖介绍：

徐欣先生毕业于上海复旦大学电子工程专业，长期致力于呼叫中心运营、客户关系管理以及客户支持关怀方面的改进工作，并取得显著的成效。

自2002年从微软全球技术支持中心加入微创，徐欣成功的在部门内建立了一支高效的管理团队并搭建了灵活而优化的运营流程及基础设施。2003年，徐欣成为中国首批被COPC国际标准组织正式授予“COPC注册协调员”及“COPC注册六西格玛高效管理专家”称号的产业专家之一。2004年，公司成功通过了COPC-2000和ISO9001:2000的认证并在呼叫中心业务上获得了国际认可，成为国内首家同时通过此两项专业认证的企业，徐欣也带领其商业流程外包事业部连续两年获得COPC-2000和ISO9001-2000的认证。

徐欣积极倡导用6西格码和平衡记分卡两大国际最新管理工具进行专业精益管理。

Brief Introduction of the Winning Units:

Mike Xu, graduated from Fu Dan University majoring in Electronic Engineering.

Committed himself to the business of contact center operation, customer service management and customer care services. Mike has been awarded several times for his outstanding achievements and contributions.

Ever since he joined Wicresoft from Microsoft Globe Technical Support Center in 2002, Mike has successfully built up an efficient management team, a flexible and optimized operation process and BPO infrastructure as well. Mike took COPC2000 regular courses in Hong Kong and was formally authorized as “COPC Registered Coordinator” and “COPC Certified Six Sigma HPMT Specialist” in 2003. 2004 was a year full of honor both to him and the company. Under his leadership, BPO Division received world recognition in Call Center Business and succeeded in COPC2000 and ISO9001:2000 accreditation, thus making Wicresoft the first COPC2000 & ISO9001:2000 certified company in China for Call Center Business. For two consecutive years BPO Division was certified with COPC2000 and ISO9001:2000.

Mike Xu continuous optimization and improvement of the 6 Sigma and Balance Score Card.

评审单位：

中国电子商会呼叫中心与客户关系管理专业委员会
信息产业部呼叫中心标准指导委员会
客户世界机构(CCMWorld Group)

2007年9月

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