2010中国最佳呼叫中心:华道数据处理有限公司客服中心

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||2010-10-27

2010中国最佳呼叫中心:华道数据处理有限公司客服中心


CDG Holdings Ltd


| 来源:客户世界 | 2010-10-27

所处行业  金融外包
人员数量   500人 
所在城市   北京
座席数量  400人 
建立时间   2007年9月 
网址  www.chinadatagroup.com
  
获奖介绍:自1998成立以来,华道数据一直以不断创新的服务给业界带来惊喜。今天,华道已经发展成为中国本土规模最大、服务链条最全的金融BPO企业,股东包括以鼎晖投资在内的四家全球基金。公司专注于为金融机构提供“端到端”的后台流程外包服务,并与30多家中国和北美的信用卡发卡机构、银行和保险公司结为合作伙伴。

凭借以京沪穗三大金融中心为核心的全国性服务网络与相互备份的业务交付中心,华道自主研发了核心数据处理系统DataPower和业务流程管理平台ProcessPower,以及业务监控系统。华道还建立了基于扫描影像的JIT远程处理系统,通过采用客户现场服务、远程操作和离岸交付等灵活交付模式,把客户端零散的小规模业务处理颠覆性地“集约化”和“生产线化”,创造了BPO领域独特的中国模式。

华道的管理团队来金融机构和专业服务公司,具有丰富的行业专长、业务流程经验以及管理大规模运营的能力。在为客户降低成本的同时,他们更与其客户共同进行持续的流程改进乃至业务变革,并取得了显著的成效。

依托金融领域的流程经验,华道数据呼叫中心于2007年9月建立,服务于两家信用卡中心与数家保险公司,该中心专事客户沟通,并与华道数据的文档处理、数据采集与业务审核模块实现了无缝对接,形成了完整的金融BPO业务链。目前该中心在信用卡电话征信、激活,催收以及申请进度查询方面均有重大创新,同时在保险新客户回访、理赔给付通知以及客户关怀方面也积累了丰富经验。华道数据呼叫中心的信用卡催收业务被中央电视台经济新闻部报道,被誉为国内信用卡催收合法合规运营的典范。

Brief introduction of the Winning Units:Since its incorporation in 1998, CDG has been constantly surprising the industry with innovative services. Today, CDG has become China’s largest BPO provider with the most comprehensive service-chain, whose shareholders including CDH and other three global funds. As a premier BPO provider, it provides end-to-end BPO solutions to the BFSI sectors through partnership with more than 30 leading banks and insurance companies both from home and abroad.

With the nationwide facilities network by virtue of the largest financial centers in Beijing, Shanghai and Guangzhou and backup delivery centers, CDG developed the data processing system “Data Power” 、business process management platform- “Process Power” and monitoring system by herself. CDG makes the clients’ small-scale business intensification and streamlined through the flexible delivery models such as on-site service for customers、remote operations and offshore delivery by the use of the JIT remote system on the base of scanning image. Together with our clients, we have created the unique BPO model in China.

“Powering Your Success” and grow with our clients are the cornerstone of our business philosophy. The company endeavors to provide its clients with innovative solutions at lower costs through a combination of methodologies, technological platforms and business processes.

Relying on the process experience in the financial field, the Call Center was founded in September 2007 and it provides services to two Credit Card Center(s) and a number of insurance companies. Engaging in customer communication, the Call Center achieved the seamless connection to the business modules of document processing、data entry and claim adjudication, and formed a complete financial BPO business chain finally. At present, the Call Center takes on major innovations on telephone verification、activation 、collection and application process inquiring of credit card, and accumulates rich experience on new policy call back、claims payment notification and customer administration. The credit card’s collection service was reported by the Economic Department of CCTV, which is known as the model of legitimate collection.

责编:tianwf

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