2006中国最佳呼叫中心技术供应商:奥迪坚通讯系统有限公司

客户世界 | 2015年7月12日 | 文库 | 评论已关闭 | 1243

客户世界|CNCCA |2006-09-14

2006中国最佳呼叫中心技术供应商:奥迪坚通讯系统有限公司

AltiGen Communications, Inc.

供稿：CNCCA | 来源：客户世界 | 2006-09-14

获奖介绍：

奥迪坚通讯系统有限公司（AltiGen Communications, Inc. ）于1994年创建于美国硅谷的佛莱蒙特（Fremont）,全美6个大城市以及海外均设有分公司，1999年10月成为纳斯达克的上市公司，成为北美增长最快的企业之一。2000年在中国率先提出一体化IP分布式呼叫中心概念，并获得此项专利，将传统通讯技术和IP技术进行了完美结合，成为中国IP分布式呼叫中心技术的领导者。奥迪坚的产品已经广泛地应用并稳定的运行于全球各行各业，在北美同类产品中占有40%的市场份额。奥迪坚凭借其全球领先的CTI技术、成熟的产品和务实的解决方案为客户从传统通讯模式向Internet时代通讯模式的转变提供了一条最经济、最便捷的途径。

奥迪坚作为IP分布式呼叫中心的领导者，非常关注中国呼叫中心产业的发展，与中国呼叫中心市场及行业领域最有实力的厂商共同携手，为中国的用户带来先进的呼叫中心技术和应用。奥迪坚一直坚持渠道销售的模式，在不同的行业领域发展了一批有实力的代理商和合作伙伴，凭借其优质的服务和良好的支持力度让奥迪坚的渠道更加丰满，现在，奥迪坚先进的IP分布式呼叫中心解决方案已经成功应用于银行、旅游、电力、大型企业、政府、公用事业、医疗、配送、外包呼叫中心、报业、网站等众多行业，得到了广泛的认可与好评。

Brief Introduction of the Winning Units

AltiGen Communications, Inc. founded in 1994 in Silicon Valley, Fremont and having branches in six major cities in the United States and abroad, became the NASDAQ listed company in October 1999 and has become one of the fastest growing enterprises in North America. It first proposed the concept of the integration of IP Distributed Call Center in China in 2000 and received this patent and grows to be the technology leader in the Chinese IP Distributed Call Center for the perfect combination of the traditional telecommunications and IP technology. AltiGen’s products are widely and stably used in the operation of the global businesses, having 40% of the market share in the similar products in North America. With its global leading CTI technology and mature products and effective solutions, AltiGen has provided its customers a most economical and convenient way from the traditional mode of communication to the changes in the pattern of Internet communications.
Winning reasons:

As a leader in IP Distributed Call Center, AltiGen is very interested in China’s Call Center industry and the development of China’s Call Center market. It works together with the most powerful companies and industries in China to bring the users the advanced Call Center technology and applications. AltiGen has always been persisting in channel sales and developed a number of powerful dealers and partners in different industries. By virtue of its quality service and good support, More and more dealers are joining in AltiGen’s channel sales network. Now, AltiGen’s advanced IP Distributed Call Center solution has been successfully deployed in Banking, Tourism, Electricity, Large Enterprises, Government offices, Utility suppliers, Medical, Logistics and Distribution, Outsourcing Call Center Services, Newspapers, Websites and other industries and has been widely recognized and acclaimed.

评审单位：

中国电子商会呼叫中心与客户关系管理专业委员会
信息产业部呼叫中心标准指导委员会
客户世界机构(CCMWorld Group)

2006年9月

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