About China Call-Center & CRM Association
| 来源：客户世界 | 2004-12-16
China Call-Center & CRM Association (CNCCA) is a supporting organization to the Ministry of Information Industry of China (MII) in its efforts to regulate the call center and CRM services market, and the only association for the call center and CRM services industry registered with the Civil Affairs Ministry of China.
中国电子商会呼叫中心与客户关系管理专业委员会（China Call-Center & CRM Association）作为信息产业部对呼叫中心及客户关系管理市场进行行业管理的支撑机构之一，是中国民政部唯一报备的呼叫中心与客户关系管理领域的行业协会。
CNCCA, a nationwide organization voluntarily constituted by service providers, equipment manufacturers and vendors, service and equipment users in the call center, CRM and contact center services industry, as well as organizations and in piduals that are concerned with the development of the call center/CRM sector of China, is under the leadership of China Chamber of Electronic Commerce (CCEC) in its business operations, and under the guidance of the Division of Economic Structure Reform & Economic Operation, MII.
The Aim of CNCCA is to be a bridge and nexus between its members and the government. Its functions include: assisting relevant government bodies to service, guide, coordinate, consult with and supervise the call center/CRM sector; supporting the regulatory bodies of MII to regulate the call center/CRM sector; organizing various forms of exchange events for its members in order to coordinate relations among them; maintaining a self-disciplinary mechanism to mediate possible disputes between members, reduce unfair competition, and promote trust and law obedience in the call center/CRM sector; organizing and conducting rating among its members; as well as carrying out other tasks assigned by MII or CCEC.