公告

Teleperformance 互联企信公司

关于我们:/About Teleperformance
Teleperformance集团成立于1978年,总部位于法国。目前全球最大的外包呼叫运营商,也是行业中历史最长,经验最丰富的企业;同时全球的坐席数量位居全球第一(员工数超过271,000);其业务遍及全球74个国家;拥有311个客户联络中心为160多个市场提供服务并可提供265种以上的语言及方言服务;每年客户联络超过14亿次。领先的CRM呼叫中心经验;全球性的业务分布;灵活的解决方案和合作模式;合理的成本控制;统一的运营标准文化;良好的财务状况及资深的行业专家和管理团队是Teleperformance成功的基础。
Teleperformance,2016年的集团业务收入为37亿美元(约人民币230亿元)为全球同行业内财务状况最优企业。集团已涉及的行业介绍:
37年来Teleperformance已深入全球电信、金融、保险、电子商务、媒体、IT、能源设施、旅游、制造、物流、制药等各大行业,并成功为大型跨国公司如:AT&T、Verizon、AIG、Microsoft、Citigroup,Expedia等全球500强企业提供以CRM为核心的服务体系,服务类型包括:客户挖掘、客户增值、技术支持、债务追讨和市场调研等;其中90%的客户和我们有2-15年的合作基础。

北京互联企信信息技术有限公司/Teleperformance China
Teleperformance集团于2007年进入中国成立北京互联企信信息技术有限公司,是专业的BPO业务提供商以及外包呼叫运营商。在中国设立了6个站点,拥有员工约5000人,坐席分部在5个城市,分别是北京总部,西安分公司,南宁分公司,昆明分公司及佛山分公司。依靠Teleperformance集团为强大后盾,采用其全球统一的服务标准和运营考核指标,北京互联企信信息技术有限公司竭力为我们的客户提供专业、系统语音呼出、呼入,网上聊天、电子邮件、社交媒体等多渠道业务。我们拥有一批忠诚、敬业、专业化的管理人才和技术专家,科学的质量管理体系,能够为客户为客户提供个性化外包服务解决方案。通过强大的技术开发能力,高效的资源整合、强大的运营能力、严谨的管理流程,致力于协助客户和合作伙伴的竞争能力的持续优化,以及实现客户的最大商业价值。我们的客户包含多家世界500强企业,其中90%跟我们有长期的合作。
服务类型:技术支持、客户关怀、客户获得、催收、销售、保留和回馈管理、市场调研和数据记录、机会产生、和电话销售。
服务行业/垂直市场:电信/互联网接入供应商、金融服务、旅游、电子商务、技术、网络游戏、金融、保险、消费品、硬件、软件、零售、能源
服务方式/多渠道:话音呼入/呼出、网上时时聊天、电子邮件、社交媒体渠道
客服人数:约5000人
服务语言:13种语言
普通话、广东话、英语、日语、韩语、泰语、马来语、印尼语、菲律宾语、西班牙语,葡萄牙语,越南语等
联系方式:
总机电话:(86)010-59936000

业务咨询: (86)010-59936040
地址:北京市海淀区中关村南三街6号,中科资源大厦南楼三层
网址:www.teleperformance.cn
Email:Marketing@teleperformance.cn
获奖与认证:
Frost&Sullivan 年度最佳联络中心
Everest集团授予“外包联络中心的全球领导者称号 ”
怡安翰威特“最佳雇主奖”
丰田金融“最佳合作伙伴”奖
香港博览会创新奖
Verego社会责任标准认证奖
PCI 数据安全认证
COPC认证
ISO 27001认证
亚太地区办公室内设计地产大奖

ABOUT Us/ About Teleperformance
Teleperformance was established in 1978 and headquarters in France , it is the worldwide leader in outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs etc. The Group has more than 217,000 employees across around 311 contact centers in 65 countries and serving more than 160markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries. . Leading CRM call center experience, global business distribution, flexible solutions and cooperation models, reasonable cost control, unified operation standard culture, favorable financial status and senior industry experts and management team are the foundations of the success of Teleperformance. For more information: www.teleperformance.com
Almost the past 40 years, Teleperformance has already gone deep to each major global industry such as telecommunication, finance, insurance, e-commerce, media, IT, energy facilities, tourism, manufacturing, logistics, and pharmaceutical. Also, it has successfully provided CRM-centered service systems for large transnational corporations such as Fortune 500 like AT&T, Verizon, AIG, Microsoft, Citigroup and Expedia. Service types include: Customer digging, customer value addition, technical support, debt recovery and market survey; 90% of customers have cooperated with us for 2-15 years.

Teleperformance China
Teleperformance began operations in China in 2007, Teleperformance in China is well known outsourcing call center provider and BPO business provider ,bringing world-class support to the local and international market. With more than 5,400 employees, Teleperformance China provides technical support, customer care and acquisition services for voice and non-voice channels.
Teleperformance in China operates out of six strategically located contact centers in Beijing (2), Xi’an, Nanning,Kunming and Foshan. Teleperformance in China adopts its global unified service standards and operation assessment, high-efficiency resource integration, strong operation capacity and strict management flow, Teleperformance in China is dedicated to assisting customers and partners in continuously optimizing competitiveness and realizing maximum commercial value. Teleperformance in China serve the world’s most prominent, well-respect brands across all industries. Major clients include well-known consumer electronics brands, telecommunications giants, travel and hospitality companies, financial services companies, and e-commerce business.TP has a batch of loyal, dedicated and professional management and technical experts. Scientific quality management system also helps us provide customers with individualized outsourcing service solutions. Relying on powerful technical development capacity, high-efficiency resource integration, strong operation capacity and rigorous management flow, Teleperformance is dedicated to assisting customers and partners in continuously optimizing competitiveness and realizing maximum commercial value. Our customers include multiple Fortune 500enterprises and 90% of them have established long-term partnership with our company.
Service types: Technical support, customer care, customer acquisition, urgent collection, sales, reservation and feedback management, market survey, data recording, opportunity generation and telemarketing.
Service industries/vertical markets: Telecommunication/Internet access supplier, financial service, tourism, e-commerce, technology, online game, finance, insurance, consumer goods, hardware, software, retail and energy
Service modes/multiple channels: Voice incoming call/outgoing call, online real-time chatting, email and social non-voice channel
Number of customer service personnel:5000
Service language:13 languages
Mandarin, Cantonese, English, Japan, Korean, Thai, Malay, Indonesian, Filipino, Vietnamese and so on
Contact information:
Tel: (86) 010-59936000
Address: 3F, South Building, ZhongkeZiyuan Building, No. 6, Nansan Street, Zhongguancun, Haidian District, Beijing
Website: www.teleperformance.cn
Email: Marketing@teleperformance.cn
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